Legal

Privacy Policy

Effective: January 1, 2026Updated: January 1, 2026

1. Introduction

Welcome to Aureum Intelligence LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://aureumintelligence.com and use our enterprise AI security platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account or request access to our Services
Contact us for support or inquiries
Subscribe to our newsletter or marketing communications
Participate in surveys, webinars, or events
Apply for employment opportunities
Request a demo or consultation

The types of personal information we may collect include:

Contact Information: Name, email address, phone number, job title, company name
Account Information: Username, password, authentication credentials
Professional Information: Industry, company size, role, business needs
Communication Records: Correspondence with our support team, sales inquiries

2.2 Technical and Usage Information

When you access our website or use our Services, we automatically collect certain information about your device and usage patterns:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, feature usage
Technical Data: Cookies, log files, analytics data, error reports
Security Data: Authentication logs, access attempts, security events

2.3 Enterprise Data

For customers using our AI security platform, we may process:

Customer Data: Data that our customers upload, input, or process through our platform
System Logs: Technical logs generated by the platform for monitoring and troubleshooting
Performance Metrics: Usage statistics and performance data related to AI agent operations

Important: Aureum Intelligence operates on a private deployment model. Customer data processed through our AI platform remains under the customer's control and is not used by us for any purpose other than providing the requested services.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision and Operations

To provide, maintain, and improve our Services
To process your requests and provide customer support
To authenticate users and manage access to our platform
To monitor system performance and ensure service reliability
To deploy and manage AI agents within your enterprise environment

3.2 Communication

To send administrative information (updates, security notices, terms changes)
To respond to your inquiries and provide technical support
To send marketing communications (with your consent where required)
To conduct customer satisfaction surveys and feedback collection

3.3 Security and Compliance

To detect, prevent, and address security incidents and fraud
To protect the rights, property, and safety of Aureum Intelligence, our customers, and others
To comply with legal obligations and regulatory requirements
To maintain audit trails and documentation for compliance purposes

3.4 Business Operations

To analyze usage patterns and improve our Services
To develop new features and capabilities
To conduct internal research and development
To manage our business operations and financial planning

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

Contract Performance: Processing necessary to provide our Services under our agreement with you
Legitimate Interests: Processing necessary for our legitimate business interests (provided these do not override your rights)
Consent: Processing based on your explicit consent (e.g., marketing communications)
Legal Obligation: Processing necessary to comply with applicable laws and regulations

4.1 Automated Decision-Making

We may use automated systems to assist with security monitoring, threat detection, and access management. These systems analyze patterns in technical data to identify potential security incidents. We do not make decisions that produce legal effects or similarly significant effects on individuals based solely on automated processing. If automated processing is used in a way that may significantly affect you, you have the right to request human review, express your point of view, and contest the decision by contacting us at privacy@aureumintelligence.com.

5. Data Sharing and Disclosure

5.1 When We Share Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., hosting, analytics, customer support)
Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy
Legal Requirements: When required by law, court order, or government request
Protection of Rights: To protect our rights, property, or safety, or that of others
With Your Consent: When you have given us explicit permission to share information

5.2 Enterprise Customer Data

For customers using our AI security platform:

No Data Sharing: We do not share, sell, or license your enterprise data to third parties
Customer Control: Your data remains under your control and is processed only according to your instructions
Confidentiality: All customer data is treated as confidential and protected under our agreements

5.3 Aggregated and Anonymized Data

We may use and share aggregated or anonymized data that cannot reasonably be used to identify you. This data may be used for analytics, benchmarking, and improving our Services.

6. International Data Transfers

Aureum Intelligence LLC is headquartered in the United States. If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

We ensure that international data transfers are protected by appropriate safeguards, including:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions where applicable
Binding Corporate Rules for intra-group transfers
Encryption and other security measures during transmission

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our Services to you
Comply with our legal obligations
Resolve disputes and enforce our agreements
Maintain business records as required by law

Our retention periods are as follows:

Account Information: Retained while your account is active and for ninety (90) days after account closure
Transaction Records: Retained for seven (7) years as required by applicable tax and financial laws
Marketing Data: Retained until you unsubscribe or withdraw consent
Security Logs: Retained for twelve (12) months for security monitoring and incident investigation purposes
Support Records: Retained for three (3) years from the last interaction

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

Request access to the personal information we hold about you
Receive a copy of your data in a structured, machine-readable format
Request transmission of your data to another controller

8.2 Correction and Deletion

Request correction of inaccurate or incomplete information
Request deletion of your personal information under certain circumstances
Request restriction of processing in specific situations

8.3 Objection and Withdrawal

Object to processing based on legitimate interests
Withdraw consent at any time (without affecting prior processing)
Opt-out of marketing communications

8.4 How to Exercise Your Rights

To exercise your rights, please contact us at:

Email: privacy@aureumintelligence.com
Mail: Aureum Intelligence LLC, Attn: Privacy Officer, 5256 Bethel Reed Park, Suite 3, Columbus, Ohio 43220

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8.5 CCPA/CPRA Rights (California Residents)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale or sharing of personal information
Right to correct inaccurate personal information
Right to limit use of sensitive personal information
Right to non-discrimination for exercising privacy rights

We do not sell or share personal information as defined under the CCPA/CPRA. To exercise any of these rights, email privacy@aureumintelligence.com with the subject line "CCPA Request."

8.6 Additional U.S. State Privacy Rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of certain processing of their personal information. To exercise these rights, contact us at privacy@aureumintelligence.com.

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

If you believe we may have collected information from a child under 13, please contact us at privacy@aureumintelligence.com.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more details, please see our Cookie Policy.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use our Services.

11. Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: Data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
Access Controls: Role-based access controls and multi-factor authentication
Monitoring: 24/7 security monitoring and intrusion detection
Testing: Regular security assessments and penetration testing
Training: Employee security awareness training
Compliance: Adherence to industry security standards and best practices

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

Investigate the incident promptly
Notify affected individuals as required by applicable law
Provide information about the breach and steps you can take
Take appropriate remedial actions to prevent future incidents

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website
Sending you an email notification (where required)
Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Aureum Intelligence LLC Attn: Privacy Officer 5256 Bethel Reed Park, Suite 3 Columbus, Ohio 43220 United States

Email: privacy@aureumintelligence.com

14.1 Data Protection Officer (EU/UK)

For users in the European Union and United Kingdom, you may contact our Data Protection Officer:

Aureum Intelligence LLC Attn: Data Protection Officer 5256 Bethel Reed Park, Suite 3 Columbus, Ohio 43220

Email: dpo@aureumintelligence.com

We will respond to all DPO inquiries within thirty (30) days.

14.2 Complaints

If you are not satisfied with our response to your privacy inquiry or believe we have violated your privacy rights, you have the right to lodge a complaint with:

United States: Federal Trade Commission (FTC)
European Union: Your local data protection authority
United Kingdom: Information Commissioner's Office (ICO)
California: California Privacy Protection Agency (CPPA)